Help Desk Support Agent

Job Summary

Seeking a Help Desk Support Agent for a full-time remote or hybrid position, the candidate will respond to technical assistance requests, diagnose hardware and software issues, and maintain productive client relationships during second-shift hours from 11 AM to 7 PM CT, Monday through Friday.

Key responsibilities

• Respond to requests for technical assistance in person, via phone, and email
• Diagnose and resolve technical hardware and software issues, assisting end-users with functionality questions
• Log and track all support requests and document resolutions in the Helpdesk Ticketing System

Required qualifications

• A minimum of one year of experience in helpdesk support, preferably within a law firm or professional services organization
• A college degree in Information Systems, Technology, or a related field is strongly preferred
• Proficiency in Microsoft desktop products, including Windows 10 and Office 365
• Experience with SCCM software deployment tools and basic Active Directory account management
• Familiarity with Help Desk ticketing solutions and video conferencing platforms such as Zoom and MS Teams