Help Desk Support Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Mar 20, 2026

This job expires in: 30 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Help Desk Support Engineer.

Key Responsibilities

Provide technical support for JIRA, GitLab, and other IT management tools
Troubleshoot software issues and resolve user access problems
Document support cases, solutions, and best practices

Required Qualifications

Associate's degree in Information Technology, Computer Science, or related field, or 3 years of equivalent experience in IT support
Experience troubleshooting software issues and managing user access
Experience with IT help desk ticketing systems and remote support
Familiarity with cloud-based IT applications and platforms
U.S. citizenship with the ability to pass a standard background check and drug screening

COMPLETE JOB DESCRIPTION

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Company Overview

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