Help Desk Support Lead
Job Summary
Leading a dynamic support team, the full-time Help Desk Support Lead will manage the support queue for CMS's enterprise AI services, ensuring high-profile users receive exceptional service while mentoring staff and maintaining operational standards remotely.
Key responsibilities
- Lead support operations for CMS's enterprise AI services, ensuring user satisfaction and productivity
- Oversee the support queue, setting response standards and maintaining team efficiency
- Provide high-level support to CMS stakeholders, including the Administrator's office, while mentoring staff and managing documentation
Required qualifications
- Bachelor's degree and 5+ years of IT support experience, including team-lead or supervisory roles
- Exceptional interpersonal skills with the ability to support senior executives
- Calm demeanor in high-pressure situations
- Proficiency in researching and resolving complex technical issues
- Ability to obtain and maintain a Public Trust security clearance
Complete Job Description
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