Help Desk Support Representative

Job Summary

Help Desk Support Representative, responsible for delivering exceptional Tier 1 customer support remotely, handling inquiries from various stakeholders through phone, chat, and email.

Key Responsibilities

• Provide Tier 1 service desk support for stakeholders including insurance issuers and state agencies
• Assist with account access issues such as password resets and account unlocking
• Log user inquiries in ticketing software and escalate to Tier 2 support as needed

Required Qualifications

• High School Diploma or GED
• Ability to pass a federal background investigation and drug screen
• Prior experience in customer service and help desk support
• Experience with help desk ticketing software
• Bilingual skills are a plus