Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Support Specialist to provide technical support in a remote setting.

Key Responsibilities

• Provide application support through remote access tools to resolve internal end user issues
• Monitor and respond quickly to calls or chats received at the Service Desk
• Interact with end users to resolve software issues and assist with hardware questions

Required Qualifications

• High School Diploma, GED, equivalent certification, or military experience
• At least 1 year of remote help desk support experience
• Fluent in English
• Mac Integration Basics Certificate or 1+ year of equivalent Mac support experience
• Windows 10 Certificate or 1+ years of equivalent Windows OS support experience