Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Support 3 specialist.

Key Responsibilities

• Provide Tier 1 support to Cloud Users for all CSM service-related issues
• Assist users with access issues and guide them through technical resolutions
• Track and report on key performance metrics related to help desk services

Required Qualifications

• Bachelor's degree in Computer Science or a related technical field
• 2-4 years of cloud engineering experience
• Proficiency in enterprise ticketing tools such as ServiceNow or HPESM
• Strong understanding of Azure administration and cloud architecture
• Security+ certification and ability to obtain a DoD Top Secret clearance