Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Support Specialist to assist members with technical difficulties related to their mobile app or website.

Key Responsibilities

• Provide support to members experiencing technical issues with registration, password resets, and navigation
• Guide members through troubleshooting processes and escalate issues to the engineering team as needed
• Assist with high call volumes and maintain a distraction-free work environment

Required Qualifications

• High School diploma or GED equivalent
• 1 year of experience in a help desk environment preferred
• 1 year of experience in a virtual call center
• Experience handling a high volume of calls or help tickets (100+/day)
• Basic knowledge of Microsoft 360 applications and telephonic software