Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Support Specialist to assist members experiencing technical difficulties with their mobile app or website.

Key Responsibilities

• Provide support to members for issues related to registration, password resets, and navigation within the mobile app or website
• Guide members through troubleshooting processes and escalate issues to the engineering team as necessary
• Maintain a high volume of support interactions, ensuring effective communication and problem resolution

Required Qualifications

• High School diploma or GED equivalent
• 1 year of experience in a help desk environment preferred
• 1 year of experience in a virtual call center
• Experience managing a high volume of calls or help tickets (100+/day)
• Basic knowledge of Microsoft 360 applications and telephonic software