Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Support Specialist to provide technical support to clients and end users in an IT Service Desk capacity.

Key Responsibilities

• Provide case creation and triage for all incoming events and technical support for desktop services
• Diagnose and resolve technical issues associated with end-user devices and software
• Collaborate with IT staff and provide feedback to improve service quality

Required Qualifications

• 3 months to 2 years of work experience or an Associate Degree from an IT Technical School
• Progress toward or completion of CompTIA A+ or Microsoft Fundamentals certification
• Understanding of basic Windows, Macintosh, and other operating systems and desktop hardware
• Able to work independently and in a team environment
• Ability to work a flexible schedule including nights and weekends