Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Operator.

Key Responsibilities

• Provide technical support to users and troubleshoot IT-related issues
• Act as the first point of contact for user queries via various communication channels
• Document interactions, escalate complex issues, and follow up to ensure resolution

Required Qualifications

• Customer service experience
• Experience with troubleshooting computer hardware and software
• Ability to document interactions and manage follow-ups
• Patience in dealing with user concerns