Help Desk Support Specialist

Job Summary

A company is looking for a Helpdesk Specialist to provide technical support for a global organization.

Key Responsibilities

• Act as the primary point of contact for global help desk support, resolving hardware, software, and network issues
• Provide onsite technical support for staff at the Minnetonka office, ensuring hardware and connectivity are optimal
• Manage the lifecycle of employee hardware, including provisioning and maintaining an accurate inventory of IT assets

Required Qualifications

• 2-3 years of experience in a help desk, desktop support, or technical support role
• Strong proficiency in Okta, Google Workspace, and Slack
• 1+ years of hands-on experience with MDM solutions
• Experience supporting multiple operating systems, including Windows, macOS, and Linux
• Proven ability to troubleshoot PC hardware and manage physical device deployments