Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Specialist to provide technical support to users.

Key Responsibilities

• Provide application support through remote access tools to resolve internal end user issues
• Monitor and respond quickly to calls or chats received at the Service Desk
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users

Required Qualifications

• Experience in a customer service-oriented role, preferably in a technical support environment
• Familiarity with software such as Jira, ServiceNow, and Okta
• Ability to remotely access and support end user machines
• Experience in onboarding and training new agents
• Basic understanding of both software and hardware issues