Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Support Specialist - Tier 1 - US Remote.

Key Responsibilities

• Provide Tier 1 technical support for end users on hardware, software, and the VAST POS System
• Perform technical diagnosis and troubleshooting for users with issues and provide appropriate solutions
• Create, update, and resolve customer tickets while keeping users informed on outstanding requests

Required Qualifications

• 1-2 years of relevant experience in technical phone support
• Strong knowledge of Office 365
• Experience with remote work
• Experience in installing, configuring, and maintaining PC hardware and peripherals
• High school diploma or equivalent; Bachelor's degree is desired