Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Support Specialist to provide Tier I support and collaborate across departments to resolve product issues.

Key Responsibilities

• Monitor Helpdesk queue and resolve user tickets in a timely manner
• Manage partner information within Salesforce CRM and maintain user accounts for supported products
• Provide platform training for internal and external users and escalate support tickets as necessary

Required Qualifications

• Bachelor's Degree in Health Information Management, Healthcare Administration, Business, or Information Systems
• 1-3 years of experience in healthcare operations, health IT support, or clinical/administrative support
• Integrity, dependability, advocacy, and clarity in work ethic