Help Desk Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Mar 24, 2026

This job expires in: 9 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Help Desk Representative.

Key Responsibilities

Provide Tier 1 and Tier 2 technical support for cloud-based and on-premises systems
Troubleshoot hardware, software, and access issues for end users
Respond to and resolve tickets using systems such as Jira or ServiceNow

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field, or three years of equivalent experience in IT support
Experience resolving Tier 1 and Tier 2 support tickets
Experience using ticketing systems such as Jira or ServiceNow
Experience with remote desktop support and troubleshooting tools
Experience supporting Windows and macOS environments

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Company Overview

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