Help Desk Support Specialist

Job Summary

A company is looking for a Help Desk Specialist who is responsible for supporting internal and external customers.

Key Responsibilities

• Respond to Help Desk inquiries via phone, email, and system communication, ensuring timely support
• Maintain and update a Knowledge Base tool, ensuring documentation is accurate and accessible
• Record inquiry dates, resolution timelines, and prepare Help Desk metrics

Required Qualifications

• US Citizenship required with the ability to obtain and maintain a Public Trust Clearance
• 2+ years of experience in IT Help Desk or technical support roles
• Hands-on experience with ServiceNow, JIRA, or similar ticketing systems
• Experience providing user access support, including password resets and account management
• CompTIA A+, CompTIA Security+ CE, or equivalent certification is a plus