Help Desk Support Specialist
Job Summary
Assisting end users with Empower-related issues, the full-time Help Desk Support Specialist will manage customer support calls, ensure proper software functionality, and oversee user credential setups in a remote environment.
Key responsibilities:
- Addresses customer support calls for Empower-related problems, providing call resolution
- Communicates all stages of progress in the resolution of reported problems to end users
- Conducts credential setup and modifications for users in the Empower System
Required qualifications:
- Associate's degree or vocational/technical school preferred in computer science or related field
- Experience with Empower/ICE support preferred
- Ability to support both Windows and Apple systems
- Experience utilizing remote control software for troubleshooting Empower support issues
- Strong interpersonal skills and ability to work within all levels of the organization
Complete Job Description
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