Help Desk Support Specialist
Job Summary
Seeking a motivated Help Desk Support Specialist for a full-time remote position, responsible for addressing complex technical issues, collaborating with engineering teams to restore services, and diagnosing user-reported problems in various environments.
Key responsibilities
- Address and resolve complex technical problems escalated to Tier II/III help desk support
- Collaborate with network services and software engineering teams to restore critical services and eliminate bottlenecks
- Recreate user-reported problems in test environments to diagnose issues and implement permanent fixes
Required qualifications
- 7+ years of experience in Information Technology (IT) support with a High School Diploma/GED
- Experience handling complex technical problems escalated by Tier I support staff
- Proficiency in troubleshooting across enterprise environments and multi-tiered applications
- Familiarity with PL/SQL, Oracle APEX, and Oracle Database Administration fundamentals
- Experience with ServiceNow, Windows Server, and Linux
Complete Job Description
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