Help Desk Support Specialist
Job Summary
Providing remote technical support, the Help Desk Support Specialist will diagnose, troubleshoot, and resolve technical issues for Edward Jones branches and users while maintaining a professional workspace and high-speed internet access.
Key responsibilities
- Diagnose and resolve technical issues related to video and phone systems, access issues, and data connectivity
- Deliver high-quality support via phone, guiding users through technical solutions using a structured knowledge base
- Document and analyze trends to support effective problem resolution and maintain accurate records of daily activities and user interactions
Required qualifications
- Associate degree in computer science or related field, or 2 years of related work experience
- Proficient in relevant technologies and tools with the ability to follow technical instructions
- Availability to work occasional weekends and holidays for support coverage
- Previous experience in a call center environment preferred
Complete Job Description
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