Help Desk Support Specialist
Job Summary
Providing advanced Tier 2 and Tier 3 support remotely, the full-time Help Desk Support Specialist will diagnose hardware and software issues, restore services, and assist users through phone and remote access interactions.
Key Responsibilities
- Respond to client support queries and provide assistance over the phone and through remote access
- Diagnose and resolve issues related to computer software, peripherals, and hardware, utilizing diagnostic tools and error data
- Maintain accurate ticket records, complete support tickets, and follow up with clients until resolution
Required Qualifications
- Demonstrated help desk experience with user support via phone and remote sessions
- Proven ability to assess and diagnose computer hardware and software problems
- Advanced knowledge of computer software and hardware systems
- Excellent diagnostic skills and high-level communication abilities
- Experience providing basic computer training to end users
Complete Job Description
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