Help Desk Support Technician

Job Summary

A company is looking for a Help Desk Support 1 to provide technical support and troubleshoot issues for employees.

Key Responsibilities

• Serve as the first point of contact for technical support requests
• Troubleshoot basic hardware, software, and system issues
• Document and track incidents in the case management system

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Experience in a call center or customer service environment
• Ability to work a flexible schedule and participate in on-call rotation
• Reliable internet access for remote work
• Basic computer knowledge and willingness to learn new systems