Help Desk Support Technician

Job Summary

Supporting the Centers for Medicare & Medicaid Services (CMS), the full-time remote Help Desk Support Technician will assist in providing desktop and operational support, including troubleshooting user issues and maintaining hardware and software systems.

Key responsibilities

• Assist in installing, configuring, and maintaining desktops, laptops, and peripherals while providing remote support to users
• Diagnose and resolve technical issues, ensuring timely documentation and follow-up in the ticketing system
• Collaborate with team members on assigned projects and serve as a technical liaison to project managers as needed

Required qualifications

• High School diploma or equivalent with 0-2 years of experience in a technical support role
• Ability to follow established processes and guidelines to ensure consistent customer experiences
• Strong analytical skills and the ability to troubleshoot technical issues effectively
• Experience with remote desktop software and basic operating system support
• Must successfully complete the CMS client vetting process as a condition of employment