Help Desk Support Technician

Job Summary

To support a growing team, the full-time Help Desk Support Technician will provide on-site assistance in Gaithersburg, MD, addressing customer issues, documenting solutions, and applying basic network concepts.

Key responsibilities

• Provide in-person and remote support for Windows endpoint devices and related technology
• Write documentation and step-by-step guides for customer requests and solutions
• Troubleshoot and resolve multifaceted incidents, including hardware and software issues

Required qualifications

• Associates degree or 60 credit hours in computer science or information systems management, or one year of Tier II Desktop Support experience
• ITIL Foundations v3 or v4 certification (to be obtained within 40 business days)
• Dell Hardware certification (to be obtained within 20 business days)
• CompTIA A+ certification
• Experience with Windows endpoint device installation, upgrades, and troubleshooting