Help Desk Team Lead

Job Summary

A company is looking for a Team Lead.

Key Responsibilities

• Oversee daily operations of the help desk team and ensure high-quality technical support
• Coach and mentor team members, addressing performance and attendance issues
• Handle escalated client concerns and ensure service level agreements (SLAs) are met

Required Qualifications

• Prior experience in a help desk or IT support role, with 1-2 years in a supervisory or lead position
• Bilingual skills are a plus
• Previous quality experience preferred
• Ability to work a flexible schedule as assigned
• Strong attendance and performance history