Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician.

Key Responsibilities

• Provide onsite, email, and chat support for end user MAC and Windows systems and applications
• Troubleshoot requests remotely via phone, email, or remote technologies
• Support Microsoft Office applications for both Mac and Windows

Required Qualifications

• 3+ years of MAC experience (MAC OS X version 10.10 to current and IOS 11.x.x to current)
• 3 years experience in troubleshooting end-user hardware, software applications, and network connectivity
• Demonstrated Mac proficiency and JAMF experience
• Broad knowledge of technology hardware, software, and concepts
• Extensive knowledge of peripherals and enterprise environment hardware/software