Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician to provide client support and technical issue resolution.

Key Responsibilities

• Provide client support and technical issue resolution via email, phone, and chat
• Understand clients' business/software needs and guide them with specific features of the software
• Proactively improve the self-support center by developing better self-help materials

Required Qualifications

• 1 year of customer service experience required; experience in accounting or law is a plus
• Demonstrated knowledge of SQL and Access databases
• Proficient in basic computer troubleshooting and management of files and folders
• Experience with Microsoft products, including MS Word and Excel
• Ability to work independently and efficiently to meet deadlines