Help Desk Technician

Job Summary

A company is looking for a Corporate Help Desk Technician responsible for managing and dispatching service requests to optimize resource utilization.

Key Responsibilities

• Provide IT support for technical issues related to Microsoft applications and operating systems
• Monitor and respond to alerts from the remote monitoring and management system through JIRA service tickets
• Assist in IT procurement processes and manage software licenses

Required Qualifications

• Bachelor's degree in information technology desired
• CompTIA A+ Certification required
• CompTIA N+ Certification required
• ITIL Foundation Certification desired
• 3-5 years of Help Desk experience desired