Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician.

Key Responsibilities

• Provide technical support and troubleshooting for hardware and software issues
• Assist customers with inquiries and resolve technical problems efficiently
• Document and track support requests and solutions in the ticketing system

Required Qualifications

• Experience in troubleshooting technical issues
• Some customer service experience is preferred
• High school diploma or equivalent; additional IT certifications are a plus
• Familiarity with common operating systems and software applications
• Ability to work independently in a remote environment