Help Desk Technician

Job Summary

A company is looking for a Help Desk Tech II to provide IT support for employees in a Microsoft Windows environment.

Key Responsibilities

• Provide first-line support via phone and ticketing systems
• Participate in on-call rotation and support new hires and employee changes
• Resolve basic IT issues, including hardware repairs and software installations

Required Qualifications, Training, and Education

• High school diploma or equivalent
• Ability to resolve typical IT-related issues in a corporate Microsoft environment
• Working knowledge of computer and network security systems
• Experience in installing, configuring, and maintaining personal computers and networks
• Ability to identify and resolve computer system malfunctions