Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician to provide technical assistance and support to end users in a remote environment.

Key Responsibilities

• Provide frontline technical assistance and support to end users via phone, chat, or email
• Install, modify, or repair computer hardware and software, and troubleshoot related issues
• Document end user queries, problems, and solutions, and follow up to ensure resolution

Required Qualifications

• Associate degree in Information Systems, Computer Science, or a related field, or equivalent experience
• Previous experience with Microsoft products is required
• Understanding of basic PC and printer hardware
• Experience in a call center environment
• Must be authorized to work in the United States without visa sponsorship