Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician III.

Key Responsibilities

• Provide technical support and troubleshooting for network, desktop, systems hardware, software, and mobile devices
• Collaborate with team members and senior technicians to resolve complex issues and improve processes
• Manage a queue of technical support requests, prioritize issues, and document resolutions thoroughly

Required Qualifications

• High School Diploma plus 5+ years of related experience, or Associate's degree plus 3+ years of related experience
• Experience in a technical support or help desk role in a corporate environment
• Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory management
• Basic understanding of networking concepts (TCP/IP, DNS) and experience with ticketing systems
• Ability to work flexible hours as part of a 24/7 support model