Help Desk Technician

Job Summary

A company is looking for Help Desk Technicians for the overnight shift.

Key Responsibilities

• Manage technical issues via phone, email, and Microsoft Teams during overnight hours
• Monitor, create, and resolve support tickets using ServiceNow
• Provide hardware and device support for laptops, desktops, and Chromebooks, including specialized equipment

Required Qualifications

• At least 1 year of experience in a Help Desk or similar technical support role
• Strong knowledge of Windows OS, ChromeOS, and Microsoft Office
• Experience with ServiceNow for ticket management and familiarity with Microsoft Intune
• Ability to troubleshoot hardware issues, including Zebra printers and handheld scanners
• Self-motivated and accountable, especially during graveyard hours