Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician - Hybrid.

Key Responsibilities

• Monitor, create, triage, and resolve ServiceNow tickets; escalate high-priority incidents using PagerDuty
• Troubleshoot laptops, desktops, Chromebooks, and specialized devices including Zebra scanners/printers
• Provide effective remote assistance to a distributed workforce while maintaining productivity during overnight hours

Required Qualifications

• At least 1 year of experience in a Help Desk or similar technical support role
• Strong knowledge of Windows OS, ChromeOS, and Microsoft Office
• Direct experience with ServiceNow for ticket lifecycle management
• Familiarity with Microsoft Intune for endpoint management
• Ability to complete an initial in-person training period before transitioning to a hybrid role