Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician to provide technical support for internal users and clients.

Key Responsibilities

• Respond to help desk tickets, emails, and phone requests promptly
• Diagnose and resolve technical hardware and software issues
• Document troubleshooting steps and solutions in the ticketing system

Qualifications & Requirements

• Associate's degree in Information Technology, Computer Science, or related field preferred
• Proven experience in a help desk or technical support role
• Strong knowledge of Windows and macOS operating systems
• Familiarity with common software applications such as Microsoft Office Suite
• Basic understanding of networking concepts and hardware troubleshooting