Help Desk Technician

Job Summary

Providing remote support for the Medicare Provider community, the full-time Help Desk Technician will manage problem reports and service requests, ensuring timely resolution of user issues and maintaining desktop and operational support across various environments.

Key responsibilities

• Provide desktop support and operational assistance to users, including installation and maintenance of hardware and software
• Diagnose and resolve user issues, documenting solutions in the ticketing system and knowledge base
• Collaborate with project managers to integrate new technology into the production support environment

Required qualifications

• High school diploma or GED with 2+ years of relevant professional experience
• Minimum of 6 months of production experience in the CMS BOSC program
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)
• Experience in customer support or call center environments
• Ability to work Monday-Friday, 10:00 AM-6:30 PM EST, with flexibility for additional hours as needed