Help Desk Technician

Job Summary

Providing Level 1 technical support, the full-time Help Desk Technician will assist users with troubleshooting hardware, software, network, and printer issues while working remotely in a dynamic government environment.

Key responsibilities

• Deliver Level 1 technical support to users across various departments and locations
• Document and track support requests using incident and knowledge base systems
• Ensure timely resolution of user issues and escalate complex problems as necessary

Required qualifications

• Minimum of two years support experience with Windows 10 and Windows 11
• Experience troubleshooting network and printer issues
• Strong typing skills and ability to multitask efficiently
• Prior help desk experience in a call center environment is a plus
• Proficiency with incident management and knowledge base systems is desirable