Help Desk Technician

Job Summary

Providing frontline technical support, the full-time Tier I Help Desk Technician will assist end users with troubleshooting, device activation, and service requests for mobile devices in a remote contact center environment.

Key responsibilities

• Deliver first-level technical support via phone, chat, and email to end users
• Troubleshoot and resolve issues related to mobile devices and account services
• Create and manage tickets in ServiceNow, ensuring accurate documentation of interactions and resolutions

Required qualifications

• High school diploma or equivalent
• 1-2 years of experience in customer service or technical support preferred
• Experience supporting mobile devices or working with mobile carriers preferred
• Proficiency with computers and general technology platforms
• Ability to work in a fast-paced, high-volume support environment