Help Desk Technician

Job Summary

Supporting internal end users and external consultants, the full-time Help Desk Technician will troubleshoot and resolve issues related to software, hardware, and telecommunications in a hybrid work environment based in Menomonee Falls, WI.

Key responsibilities

• Provide initial support for software applications, hardware, and telecommunications devices for remote and onsite users
• Set up new hires by creating user accounts, assigning security groups, and configuring necessary hardware
• Utilize the help desk ticketing system to manage incoming requests and document resolutions accurately

Required qualifications

• Currently pursuing an Associate or Bachelor's Degree, or a 2-year degree or Certification in A+ and Network +
• 0 - 6 months of experience in a Helpdesk role using a helpdesk ticketing system
• Knowledge of Microsoft Windows 10 and Microsoft Office 2016 or higher
• Ability to physically work in the Menomonee Falls office 2 to 3 days per week
• Familiarity with Active Directory, Exchange, and VMware environments