Help Desk Technician

Job Summary

Providing Tier 1 technical support, the full-time Help Desk Technician will assist employees with software, hardware, and network issues through various communication channels in a hybrid work environment.

Key responsibilities

• Diagnoses and resolves technical inquiries from employees or customers
• Troubleshoots and addresses software, hardware, and network failures
• Documents support cases to ensure continuity and adherence to service standards

Required qualifications

• Minimum of 18 months of experience in a technical support environment
• Availability for on-call duties, including holidays
• Flexibility to work various shift schedules, including weekends