Help Desk Technician

Job Summary

Providing primary support services to internal users, the full-time Help Desk Technician will troubleshoot, diagnose, and resolve user issues related to system access, hardware, application software, and basic network communication, working both onsite and remotely.

Key responsibilities

• Deliver high-quality end-user support by guiding users through corrective steps and documenting issues
• Assist in developing and complying with standards for documentation, ticket logging, and monitoring
• Utilize a support tracking system to monitor user support statistics and ensure adherence to service level agreements

Required qualifications

• 1 year of experience in database applications or PC hardware and software
• High School Graduate or equivalent
• Experience supporting MS Office, web-based applications, and remote users
• Experience identifying and resolving hardware issues for laptops, desktops, and servers