Help Desk Technician

Job Summary

Providing first-line technical support for end users, the remote Help Desk Technician will resolve hardware, software, account, and Microsoft 365 issues while delivering exceptional customer service.

Key responsibilities

• Provide Tier 1 technical support via phone, email, and remote tools
• Troubleshoot Windows, Microsoft 365, VPN, and hardware issues
• Manage user accounts, password resets, and MFA requests

Required qualifications

• 2+ years of Help Desk or IT Support experience
• Experience supporting Windows 10/11 and Microsoft 365
• Knowledge of Active Directory or Entra ID
• Experience using ServiceNow or similar ticketing systems
• Strong customer service and troubleshooting skills