Help Desk Technician

Job Summary

To provide technical support to users, the full-time Help Desk Technician will troubleshoot hardware and software issues, assist with system setups, and ensure efficient operation of IT services remotely.

Key responsibilities

• Troubleshoot and resolve technical issues for end-users via phone, email, or chat
• Assist in the setup and configuration of hardware and software systems
• Maintain documentation of support requests and resolutions in the ticketing system

Required qualifications

• Associate degree in Computer Science or related field, or equivalent experience
• Experience with Windows and Mac operating systems
• Familiarity with common software applications and remote support tools
• Basic networking knowledge and troubleshooting skills
• Relevant certifications such as CompTIA A+ or equivalent preferred