Help Desk Technician

Job Summary

Seeking a customer-focused Help Desk Technician for a 4-month contract-to-hire position, the successful candidate will provide Tier 1 and Tier 2 technical support onsite initially, transitioning to a primarily remote role with occasional onsite visits, while troubleshooting various software and hardware issues.

Key responsibilities

• Provide Tier 1 and Tier 2 technical support to end users via phone, email, chat, and remote support tools
• Troubleshoot Windows operating systems, Microsoft 365 applications, and common business software
• Create and manage support tickets within the IT service management system while ensuring SLA compliance

Required qualifications

• Approximately 2 years of Help Desk, Service Desk, or Desktop Support experience
• Experience supporting Windows 10/11 environments
• Working knowledge of Microsoft 365 applications
• Experience with Active Directory user administration
• Familiarity with ticketing systems such as ServiceNow or similar