Help Desk Technician

Job Summary

Providing primary support services to internal users, the full-time Help Desk Technician will troubleshoot, diagnose, and resolve user issues related to system access, hardware, and application software, while working both onsite and remotely.

Key responsibilities

• Deliver high-quality end user support by guiding users through troubleshooting steps and documenting issues
• Utilize a computerized support tracking system to monitor user support statistics and ensure compliance with service level agreements
• Research new developments in hardware and software, contributing to the online support knowledgebase and maintaining data security and integrity

Required qualifications

• 1 year of experience in database applications or PC hardware and software
• High School Graduate or equivalent
• Experience supporting MS Office, web-based applications, and remote users
• Familiarity with identifying and resolving hardware issues for laptops, desktops, and servers