Help Desk Technician
Job Summary
To provide exceptional client support, the full-time Help Desk Technician will assist customers with software-related inquiries and technical issues while working remotely in a 40-hour weekly shift from 9 AM to 6 PM.
Key responsibilities
- Provide client support and technical issue resolution via email, phone, and chat
- Understand clients' business and software needs to guide them effectively
- Proactively improve the self-support center by developing self-help materials
Required qualifications
- 1 year of customer service experience, preferably in accounting or law
- Demonstrated knowledge of SQL and Access databases
- Proficiency in Microsoft products, including MS Word and Excel
- Basic computer troubleshooting knowledge
- Strong collaborative teamwork and people skills
Complete Job Description
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