Help Desk Technician
Job Summary
Supporting the U.S. Department of Housing and Urban Development (HUD), the full-time Help Desk Technician will provide Tier I/II IT help desk support, manage troubleshooting tickets, and ensure timely issue resolution in a fully remote environment.
Key responsibilities
- Provide Tier I/II IT support to HUD employees, assisting with hardware and software troubleshooting
- Manage and resolve IT service tickets in accordance with established service level agreements
- Document issues and resolutions accurately for knowledge sharing and future reference
Required qualifications
- Experience with Microsoft Word and Service Now
- Helpdesk call experience, preferably in IT
- Ability to provide technical assistance to computer users via various communication methods
- 0-2 years of experience in a technical support role
- Familiarity with troubleshooting concepts and practices
Complete Job Description
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