Help Desk Technician
Job Summary
Providing exceptional customer service, the full-time Tier 1 Help Desk Technician will assist clients with technical issues via phone, email, and chat while working remotely during Pacific Standard Time hours.
Key responsibilities
- Deliver excellent customer service through remote technical support and troubleshooting
- Guide clients through diagnostic procedures to identify and resolve technical errors
- Manage service requests and communicate with vendors to update and resolve open tickets
Required qualifications
- 1-2 years of tech support experience is preferred
- 1-2 years of customer service experience
- Bachelor's degree in Information Technology or Computer Science is preferred
- Proven reliability and ability to work independently
- Experience with Microsoft Windows, Microsoft Office, and peripheral equipment troubleshooting
Complete Job Description
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