Help Line Agent II

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Jan 20, 2026

This job expires in: 30 days

Job Category: Customer Service

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A company is looking for a Help Line Agent II.

Key Responsibilities

Provide 100% phone support to customers, addressing IT-related issues
Identify and resolve problems quickly, escalating issues as necessary
Document tickets and research knowledge while multitasking during calls

Required Qualifications

3+ years of IT phone support experience
Experience with the ServiceNow ticketing system
Extensive knowledge of the Windows 11 operating system
Minimum of a High School Diploma or equivalent
Preference for experience in a regulated industry helpline or IT support center

COMPLETE JOB DESCRIPTION

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