Helpdesk Administrator

Job Summary

A company is looking for a Helpdesk Administrator to support its internal IT environment.

Key Responsibilities:

• Utilize remote support tools to diagnose, troubleshoot, and resolve technical issues faced by employees
• Monitor, respond to, and manage helpdesk tickets to ensure timely resolution of issues
• Maintain and update IT documentation, including end-user guides and troubleshooting guides

Required Qualifications:

• Foundational knowledge of Windows 10/11 and macOS operating systems
• Experience with Google Workspace (formerly G Suite)
• Basic understanding of IT security principles and practices
• Technical expertise gained through education, certifications (like CompTIA A+), or work experience
• Ability to work independently in a fully remote environment