Helpdesk Analyst

Job Summary

A company is looking for a Helpdesk Analyst to join their support team.

Key Responsibilities:

• Provide support for end users via phone, email, and remote tools
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, and basic networking
• Handle user onboarding/offboarding and maintain detailed documentation of work performed

Required Qualifications:

• Minimum of 3 years of experience as a Helpdesk Analyst, preferably in an MSP environment
• Strong expertise in Windows desktop operating systems 10/11
• Experience with Microsoft 365, Azure AD, Intune, and related cloud services
• Solid understanding of firewalls, switches, and networking fundamentals
• Experience with RMM tools, PSA systems, and IT automation